KYB CHINA(2003年6月8日中华人民共和国国务院令第379号公布 根据2007年8月26日《国务院关于修改〈物业管理条例〉的决定》第一次修订 根据2016年2月6日《国务院关于修改部分行政法规的决定》第二次修订 根据2018年3月19日《国务院关于修改和废止部分行政法规的决定》第三次修订)
(Promulgated by Decree No. 379 of the State Council of the People's Republic of China on June 8, 2003; first revision according to the Decision of the State Council on Amending the Property Management Regulations on August 26, 2007; second revision according to the Decision of the State Council on Amending Certain Administrative Regulations on February 6, 2016; third revision according to the Decision of the State Council on Amending and Repealing Certain Administrative Regulations on March 19, 2018)
总则
General Provisions
为了规范物业管理活动，维护业主和物业服务企业的合法权益，改善人民群众的生活和工作环境，制定本条例。
These Regulations are formulated to regulate property management activities, safeguard the legitimate rights and interests of owners and property service enterprises, and improve the living and working environment of the people.
本条例所称物业管理，是指业主通过选聘物业服务企业，由业主和物业服务企业按照物业服务合同约定，对房屋及配套的设施设备和相关场地进行维修、养护、管理，维护物业管理区域内的环境卫生和相关秩序的活动。
For the purposes of these Regulations, 'property management' refers to the activities in which owners, through the selection and appointment of property service enterprises, carry out the repair, maintenance, and management of buildings, supporting facilities and equipment, and related sites, as well as the maintenance of environmental hygiene and related order within the property management area, in accordance with the property service contract.
国家提倡业主通过公开、公平、公正的市场竞争机制选择物业服务企业。
The State encourages owners to select property service enterprises through an open, fair, and just market competition mechanism.
国家鼓励采用新技术、新方法，依靠科技进步提高物业管理和服务水平。
The State encourages the adoption of new technologies and new methods, relying on scientific and technological progress to improve the level of property management and service.
国务院建设行政主管部门负责全国物业管理活动的监督管理工作。
The competent construction administrative department of the State Council shall be responsible for the supervision and management of property management activities nationwide.
县级以上地方人民政府房地产行政主管部门负责本行政区域内物业管理活动的监督管理工作。
The real estate administrative departments of local people's governments at or above the county level shall be responsible for the supervision and management of property management activities within their respective administrative regions.
业主及业主大会
Owners and the Owners' Congress
房屋的所有权人为业主。
The owner of a building shall be the owner.
业主在物业管理活动中，享有下列权利：
In property management activities, owners enjoy the following rights:
(一)按照物业服务合同的约定，接受物业服务企业提供的服务；
(1) To accept the services provided by the property service enterprise in accordance with the property service contract;
(二)提议召开业主大会会议，并就物业管理的有关事项提出建议；
(2) To propose convening an owners' meeting and to make suggestions on matters related to property management;
(三)提出制定和修改管理规约、业主大会议事规则的建议；
(3) To propose the formulation and amendment of the management charter and the rules of procedure for the owners' meeting;
(四)参加业主大会会议，行使投票权；
(4) To attend the owners' meeting and exercise the right to vote;
(五)选举业主委员会成员，并享有被选举权；
(5) To elect members of the owners' committee and to be eligible for election;
(六)监督业主委员会的工作；
(6) To supervise the work of the owners' committee;
(七)监督物业服务企业履行物业服务合同；
(7) To supervise the property service enterprise in fulfilling the property service contract;
(八)对物业共用部位、共用设施设备和相关场地使用情况享有知情权和监督权；
(8) To have the right to know and supervise the use of common parts, common facilities and equipment, and related sites;
(九)监督物业共用部位、共用设施设备专项维修资金(以下简称专项维修资金)的管理和使用；
(9) To supervise the management and use of the special maintenance fund for common parts and common facilities and equipment (hereinafter referred to as the special maintenance fund);
(十)法律、法规规定的其他权利。
(10) Other rights provided by laws and regulations.
业主在物业管理活动中，履行下列义务：
Property owners shall perform the following obligations in property management activities:
(一)遵守管理规约、业主大会议事规则；
(1) Comply with the management rules and theRules of Procedure of the owners' meeting;
(二)遵守物业管理区域内物业共用部位和共用设施设备的使用、公共秩序和环境卫生的维护等方面的规章制度；
(2) Comply with the rules and regulations regarding the use of common areas and common facilities, maintenance of public order, and environmental sanitation within the property management area;
(三)执行业主大会的决定和业主大会授权业主委员会作出的决定；
(3) Implement the decisions of the owners' meeting and the decisions made by the owners' committee authorized by the owners' meeting;
(四)按照国家有关规定交纳专项维修资金；
(4) Pay special maintenance funds in accordance with relevant state regulations;
(五)按时交纳物业服务费用；
(5) Pay property service fees on time;
(六)法律、法规规定的其他义务。
(6) Other obligations provided by laws and regulations.
物业管理区域内全体业主组成业主大会。
All property owners within a property management area shall form the owners' meeting.
业主大会应当代表和维护物业管理区域内全体业主在物业管理活动中的合法权益。
The owners' meeting shall represent and protect the legitimate rights and interests of all property owners in property management activities within the property management area.
一个物业管理区域成立一个业主大会。
One owners' assembly shall be established in one property management area.
物业管理区域的划分应当考虑物业的共用设施设备、建筑物规模、社区建设等因素。具体办法由省、自治区、直辖市制定。
The division of property management areas shall take into account factors such as shared facilities and equipment, building scale, and community construction. Specific measures shall be formulated by provinces, autonomous regions, and municipalities directly under the Central Government.
同一个物业管理区域内的业主，应当在物业所在地的区、县人民政府房地产行政主管部门或者街道办事处、乡镇人民政府的指导下成立业主大会，并选举产生业主委员会。但是，只有一个业主的，或者业主人数较少且经全体业主一致同意，决定不成立业主大会的，由业主共同履行业主大会、业主委员会职责。
Owners within the same property management area shall, under the guidance of the district or county people's government's real estate administrative department or the sub-district office or township people's government where the property is located, establish an owners' assembly and elect an owners' committee. However, if there is only one owner, or if the number of owners is small and all owners unanimously agree not to establish an owners' assembly, the owners shall jointly perform the duties of the owners' assembly and the owners' committee.
下列事项由业主共同决定：
The following matters shall be jointly decided by the owners:
(一)制定和修改业主大会议事规则；
(1) Formulating and amending the rules of procedure of the owners' assembly;
(二)制定和修改管理规约；
(2) Formulating and amending the management covenant;
(三)选举业主委员会或者更换业主委员会成员；
(3) Electing or replacing members of the owners' committee;
(四)选聘和解聘物业服务企业；
(4) Selecting and dismissing property service enterprises;
(五)筹集和使用专项维修资金；
(5) Raising and using special maintenance funds;
(六)改建、重建建筑物及其附属设施；
(6) Renovating or reconstructing buildings and their ancillary facilities;
(七)有关共有和共同管理权利的其他重大事项。
(7) Other major matters concerning common rights and joint management rights.
业主大会会议可以采用集体讨论的形式，也可以采用书面征求意见的形式；但是，应当有物业管理区域内专有部分占建筑物总面积过半数的业主且占总人数过半数的业主参加。
The owners' general meeting may be conducted in the form of collective discussion or in the form of soliciting opinions in writing; however, owners representing more than half of the total building area and more than half of the total number of owners in the property management area shall participate.
业主可以委托代理人参加业主大会会议。
An owner may appoint an agent to attend the owners' general meeting.
业主大会决定本条例第十一条第(五)项和第(六)项规定的事项，应当经专有部分占建筑物总面积2/3以上的业主且占总人数2/3以上的业主同意；决定本条例第十一条规定的其他事项，应当经专有部分占建筑物总面积过半数的业主且占总人数过半数的业主同意。
For decisions on matters specified in Items (5) and (6) of Article 11 of these Regulations, the owners' general meeting shall obtain the consent of owners representing more than two-thirds of the total building area and more than two-thirds of the total number of owners; for decisions on other matters specified in Article 11, the consent of owners representing more than half of the total building area and more than half of the total number of owners shall be obtained.
业主大会或者业主委员会的决定，对业主具有约束力。
Decisions made by the owners' general meeting or the owners' committee are binding on all owners.
业主大会或者业主委员会作出的决定侵害业主合法权益的，受侵害的业主可以请求人民法院予以撤销。
If a decision made by the owners' general meeting or the owners' committee infringes upon the lawful rights and interests of an owner, the aggrieved owner may request the people's court to revoke it.
业主大会会议分为定期会议和临时会议。
The owners' general meeting is divided into regular meetings and extraordinary meetings.
业主大会定期会议应当按照业主大会议事规则的规定召开。经20%以上的业主提议，业主委员会应当组织召开业主大会临时会议。
Regular meetings of the owners' general meeting shall be held in accordance with the provisions of the rules of procedure of the owners' general meeting. Upon the proposal of more than 20% of the owners, the owners' committee shall convene an extraordinary meeting of the owners' general meeting.
召开业主大会会议，应当于会议召开15日以前通知全体业主。
When convening a meeting of the owners' general meeting, all owners shall be notified 15 days prior to the meeting.
住宅小区的业主大会会议，应当同时告知相关的居民委员会。
For meetings of the owners' general meeting in residential communities, the relevant residents' committee shall also be informed.
业主委员会应当做好业主大会会议记录。
The owners' committee shall keep minutes of the owners' assembly meetings.
业主委员会执行业主大会的决定事项，履行下列职责：
The owners' committee shall execute the decisions of the owners' assembly and perform the following duties:
(一)召集业主大会会议，报告物业管理的实施情况；
(1) Convene the owners' assembly meetings and report on the implementation of property management;
(二)代表业主与业主大会选聘的物业服务企业签订物业服务合同；
(2) Represent the owners in signing the property service contract with the property service enterprise selected by the owners' assembly;
(三)及时了解业主、物业使用人的意见和建议，监督和协助物业服务企业履行物业服务合同；
(3) Promptly understand the opinions and suggestions of the owners and property users, supervise and assist the property service enterprise in performing the property service contract;
(四)监督管理规约的实施；
(4) Supervise the implementation of the management rules;
(五)业主大会赋予的其他职责。
(5) Other duties assigned by the owners' assembly.
业主委员会应当自选举产生之日起30日内，向物业所在地的区、县人民政府房地产行政主管部门和街道办事处、乡镇人民政府备案。
The owners' committee shall, within 30 days from the date of election, file with the real estate administrative department of the district or county people's government where the property is located, as well as with the sub-district office or township people's government.
业主委员会委员应当由热心公益事业、责任心强、具有一定组织能力的业主担任。
Members of the owners' committee shall be owners who are enthusiastic about public welfare, have a strong sense of responsibility, and possess certain organizational skills.
业主委员会主任、副主任在业主委员会成员中推选产生。
The director and deputy director of the owners' committee shall be elected from among the members of the owners' committee.
管理规约应当对有关物业的使用、维护、管理，业主的共同利益，业主应当履行的义务，违反管理规约应当承担的责任等事项依法作出约定。
The management covenant shall stipulate matters such as the use, maintenance, and management of the property, the common interests of the owners, the obligations that the owners shall perform, and the liabilities for violating the management covenant, in accordance with the law.
管理规约应当尊重社会公德，不得违反法律、法规或者损害社会公共利益。
The management covenant shall respect social morality, shall not violate laws or regulations, or harm public interests.
管理规约对全体业主具有约束力。
The management covenant is binding on all owners.
业主大会议事规则应当就业主大会的议事方式、表决程序、业主委员会的组成和成员任期等事项作出约定。
The rules of procedure for the owners' meeting shall stipulate matters such as the deliberation method, voting procedure, composition of the owners' committee, and term of office of its members.
业主大会、业主委员会应当依法履行职责，不得作出与物业管理无关的决定，不得从事与物业管理无关的活动。
The owners' meeting and the owners' committee shall perform their duties in accordance with the law, and shall not make decisions unrelated to property management or engage in activities unrelated to property management.
业主大会、业主委员会作出的决定违反法律、法规的，物业所在地的区、县人民政府房地产行政主管部门或者街道办事处、乡镇人民政府，应当责令限期改正或者撤销其决定，并通告全体业主。
If a decision made by the owners' meeting or the owners' committee violates laws or regulations, the competent department of real estate administration of the district or county people's government where the property is located, or the sub-district office or township people's government, shall order correction within a time limit or revoke the decision, and notify all owners.
业主大会、业主委员会应当配合公安机关，与居民委员会相互协作，共同做好维护物业管理区域内的社会治安等相关工作。
The owners' meeting and the owners' committee shall cooperate with the public security organs and collaborate with the residents' committees to jointly maintain social security within the property management area.
在物业管理区域内，业主大会、业主委员会应当积极配合相关居民委员会依法履行自治管理职责，支持居民委员会开展工作，并接受其指导和监督。
Within the property management area, the owners' meeting and the owners' committee shall actively cooperate with the relevant residents' committees in performing their autonomous management duties in accordance with the law, support the work of the residents' committees, and accept their guidance and supervision.
住宅小区的业主大会、业主委员会作出的决定，应当告知相关的居民委员会，并认真听取居民委员会的建议。
Decisions made by the owners' meeting and the owners' committee of a residential community shall be notified to the relevant residents' committee, and the suggestions of the residents' committee shall be carefully considered.
前期物业管理
Pre-property Management
在业主、业主大会选聘物业服务企业之前，建设单位选聘物业服务企业的，应当签订书面的前期物业服务合同。
Before the owners or the owners' congress select a property service enterprise, if the construction unit selects a property service enterprise, it shall sign a written preliminary property service contract.
建设单位应当在销售物业之前，制定临时管理规约，对有关物业的使用、维护、管理，业主的共同利益，业主应当履行的义务，违反临时管理规约应当承担的责任等事项依法作出约定。
The construction unit shall, before selling the property, formulate a temporary management convention, which shall stipulate matters such as the use, maintenance, and management of the property, the common interests of the owners, the obligations to be performed by the owners, and the responsibilities for violating the temporary management convention in accordance with the law.
建设单位制定的临时管理规约，不得侵害物业买受人的合法权益。
The temporary management convention formulated by the construction unit shall not infringe upon the legitimate rights and interests of the property buyers.
建设单位应当在物业销售前将临时管理规约向物业买受人明示，并予以说明。
The construction unit shall, before the sale of the property, disclose the temporary management convention to the property buyers and provide explanations.
物业买受人在与建设单位签订物业买卖合同时，应当对遵守临时管理规约予以书面承诺。
When signing the property sales contract with the construction unit, the property buyer shall make a written commitment to comply with the temporary management convention.
国家提倡建设单位按照房地产开发与物业管理相分离的原则，通过招投标的方式选聘物业服务企业。
The state encourages construction units to select property service enterprises through tendering and bidding in accordance with the principle of separating real estate development from property management.
住宅物业的建设单位，应当通过招投标的方式选聘物业服务企业；投标人少于3个或者住宅规模较小的，经物业所在地的区、县人民政府房地产行政主管部门批准，可以采用协议方式选聘物业服务企业。
For residential property, the construction unit shall select a property service enterprise through tendering and bidding; if there are fewer than three bidders or the residential property is small in scale, with the approval of the real estate administrative department of the district or county people's government where the property is located, the construction unit may select a property service enterprise through agreement.
建设单位与物业买受人签订的买卖合同应当包含前期物业服务合同约定的内容。
The sales contract signed between the construction unit and the property buyer shall include the contents agreed upon in the preliminary property service contract.
前期物业服务合同可以约定期限；但是，期限未满、业主委员会与物业服务企业签订的物业服务合同生效的，前期物业服务合同终止。
The preliminary property service contract may stipulate a term; however, if the term has not expired and the property service contract signed by the owners' committee and the property service enterprise takes effect, the preliminary property service contract shall terminate.
业主依法享有的物业共用部位、共用设施设备的所有权或者使用权，建设单位不得擅自处分。
The owners shall enjoy the ownership or right to use the common parts and common facilities and equipment of the property in accordance with the law, and the construction unit shall not dispose of them without authorization.
物业服务企业承接物业时，应当对物业共用部位、共用设施设备进行查验。
When undertaking property management, the property service enterprise shall inspect the common parts and common facilities and equipment of the property.
在办理物业承接验收手续时，建设单位应当向物业服务企业移交下列资料：
When handling the property acceptance and handover procedures, the construction unit shall transfer the following materials to the property service enterprise:
(一)竣工总平面图，单体建筑、结构、设备竣工图，配套设施、地下管网工程竣工图等竣工验收资料；
(1) Completion general plan, completion drawings of individual buildings, structures, and equipment, completion drawings of supporting facilities and underground pipeline works, and other completion acceptance materials;
(二)设施设备的安装、使用和维护保养等技术资料；
(2) Technical materials for installation, use, and maintenance of facilities and equipment;
(三)物业质量保修文件和物业使用说明文件；
(3) Property quality warranty documents and property use instruction documents;
(四)物业管理所必需的其他资料。
(4) Other materials necessary for property management.
物业服务企业应当在前期物业服务合同终止时将上述资料移交给业主委员会。
The property service enterprise shall transfer the above materials to theowners committee (owners' committee) upon termination of the preliminary property service contract.
建设单位应当按照规定在物业管理区域内配置必要的物业管理用房。
The construction unit shall equip necessary property management office spaces within the property management area in accordance with regulations.
建设单位应当按照国家规定的保修期限和保修范围，承担物业的保修责任。
The construction unit shall bear the warranty responsibility for the property in accordance with the warranty period and warranty scope stipulated by the state.
物业管理服务
Property Management Services
从事物业管理活动的企业应当具有独立的法人资格。
Enterprises engaged in property management activities shall have independent legal personality.
国务院建设行政主管部门应当会同有关部门建立守信联合激励和失信联合惩戒机制，加强行业诚信管理。
The construction administrative department of the State Council shall, together with relevant departments, establish a mechanism for joint incentives for trustworthiness and joint punishment for dishonesty, and strengthen industry credit management.
一个物业管理区域由一个物业服务企业实施物业管理。
A property management area shall be managed by one property service enterprise.
业主委员会应当与业主大会选聘的物业服务企业订立书面的物业服务合同。
The owners committee shall conclude a written property service contract with the property service enterprise selected by the owners assembly.
物业服务合同应当对物业管理事项、服务质量、服务费用、双方的权利义务、专项维修资金的管理与使用、物业管理用房、合同期限、违约责任等内容进行约定。
The property service contract shall stipulate matters including property management items, service quality, service fees, rights and obligations of both parties, management and use of special maintenance funds, property management office, contract term, and liability for breach of contract.
物业服务企业应当按照物业服务合同的约定，提供相应的服务。
A property service enterprise shall provide corresponding services in accordance with the property service contract.
物业服务企业未能履行物业服务合同的约定，导致业主人身、财产安全受到损害的，应当依法承担相应的法律责任。
If a property service enterprise fails to perform the property service contract, causing damage to the personal or property safety of the owner, it shall bear corresponding legal liability in accordance with the law.
物业服务企业承接物业时，应当与业主委员会办理物业验收手续。
When a property service enterprise takes over the property, it shall go through the property acceptance procedures with the owners committee.
业主委员会应当向物业服务企业移交本条例第二十九条第一款规定的资料。
The owners committee shall transfer to the property service enterprise the materials specified in Article 29, paragraph 1 of these Regulations.
物业管理用房的所有权依法属于业主。未经业主大会同意，物业服务企业不得改变物业管理用房的用途。
The ownership of the property management office belongs to the owners in accordance with the law. Without the consent of the owners assembly, the property service enterprise shall not change the use of the property management office.
物业服务合同终止时，物业服务企业应当将物业管理用房和本条例第二十九条第一款规定的资料交还给业主委员会。
When a property service contract terminates, the property service enterprise shall return the property management premises and the materials specified in Article 29, Paragraph 1 of these Regulations to the owners' committee.
物业服务合同终止时，业主大会选聘了新的物业服务企业的，物业服务企业之间应当做好交接工作。
When a property service contract terminates and the owners' assembly has selected a new property service enterprise, the property service enterprises shall properly handle the handover.
物业服务企业可以将物业管理区域内的专项服务业务委托给专业性服务企业，但不得将该区域内的全部物业管理一并委托给他人。
A property service enterprise may delegate specialized service items within the property management area to professional service enterprises, but shall not delegate the entire property management within that area to others.
物业服务收费应当遵循合理、公开以及费用与服务水平相适应的原则，区别不同物业的性质和特点，由业主和物业服务企业按照国务院价格主管部门会同国务院建设行政主管部门制定的物业服务收费办法，在物业服务合同中约定。
Property service fees shall follow the principles of reasonableness, openness, and proportionality between fees and service levels. Based on the nature and characteristics of different properties, the fees shall be agreed upon in the property service contract by the owners and the property service enterprise in accordance with the property service fee measures formulated by the price department of the State Council jointly with the construction administrative department of the State Council.
业主应当根据物业服务合同的约定交纳物业服务费用。业主与物业使用人约定由物业使用人交纳物业服务费用的，从其约定，业主负连带交纳责任。
Owners shall pay property service fees as agreed in the property service contract. If the owner and the property user agree that the property user shall pay the property service fees, such agreement shall prevail, and the owner shall bear joint and several liability for payment.
已竣工但尚未出售或者尚未交给物业买受人的物业，物业服务费用由建设单位交纳。
For properties that have been completed but not yet sold or not yet delivered to the property buyer, the property service fees shall be paid by the construction unit.
县级以上人民政府价格主管部门会同同级房地产行政主管部门，应当加强对物业服务收费的监督。
The price departments of people's governments at or above the county level, together with the real estate administrative departments at the same level, shall strengthen supervision over property service fees.
物业服务企业可以根据业主的委托提供物业服务合同约定以外的服务项目，服务报酬由双方约定。
A property service enterprise may, based on the owner's entrustment, provide service items beyond those agreed in the property service contract, and the service remuneration shall be agreed upon by both parties.
物业管理区域内，供水、供电、供气、供热、通信、有线电视等单位应当向最终用户收取有关费用。
Within a property management area, units such as water supply, power supply, gas supply, heat supply, communication, and cable television shall collect relevant fees from the end users.
物业服务企业接受委托代收前款费用的，不得向业主收取手续费等额外费用。
If a property service enterprise accepts entrustment to collect the fees mentioned in the preceding paragraph, it shall not charge additional fees such as handling fees from the owners.
对物业管理区域内违反有关治安、环保、物业装饰装修和使用等方面法律、法规规定的行为，物业服务企业应当制止，并及时向有关行政管理部门报告。
For acts within the property management area that violate laws and regulations concerning public security, environmental protection, property decoration and use, the property service enterprise shall stop them and promptly report to the relevant administrative department.
有关行政管理部门在接到物业服务企业的报告后，应当依法对违法行为予以制止或者依法处理。
After receiving the report from the property service enterprise, the relevant administrative department shall stop the illegal act or handle it according to law.
物业服务企业应当协助做好物业管理区域内的安全防范工作。发生安全事故时，物业服务企业在采取应急措施的同时，应当及时向有关行政管理部门报告，协助做好救助工作。
The property service enterprise shall assist in carrying out safety prevention work within the property management area. When a safety accident occurs, the property service enterprise shall, while taking emergency measures, promptly report to the relevant administrative department and assist in rescue work.
物业服务企业雇请保安人员的，应当遵守国家有关规定。保安人员在维护物业管理区域内的公共秩序时，应当履行职责，不得侵害公民的合法权益。
If a property service enterprise employs security personnel, it shall comply with relevant state regulations. Security personnel shall perform their duties when maintaining public order in the property management area and shall not infringe upon the lawful rights and interests of citizens.
物业使用人在物业管理活动中的权利义务由业主和物业使用人约定，但不得违反法律、法规和管理规约的有关规定。
The rights and obligations of a property user in property management activities shall be agreed upon by the owner and the property user, but shall not violate the provisions of laws, regulations, and the management rules.
物业使用人违反本条例和管理规约的规定，有关业主应当承担连带责任。
If a property user violates the provisions of these Regulations and the management rules, the relevant owner shall bear joint liability.
县级以上地方人民政府房地产行政主管部门应当及时处理业主、业主委员会、物业使用人和物业服务企业在物业管理活动中的投诉。
The real estate administrative department of the local people's government at or above the county level shall promptly handle complaints from owners, owners' committees, property users, and property service enterprises in property management activities.
物业的使用与维护
Use and Maintenance of Property
物业管理区域内按照规划建设的公共建筑和共用设施，不得改变用途。
Public buildings and shared facilities constructed according to plan within the property management area shall not have their use changed.
业主依法确需改变公共建筑和共用设施用途的，应当在依法办理有关手续后告知物业服务企业；物业服务企业确需改变公共建筑和共用设施用途的，应当提请业主大会讨论决定同意后，由业主依法办理有关手续。
If an owner indeed needs to change the use of public buildings or shared facilities according to law, he shall inform the property service enterprise after legally handling the relevant procedures; if a property service enterprise indeed needs to change the use of public buildings or shared facilities, it shall submit the matter to the owners' meeting for discussion and decision, and after obtaining consent, the owner shall legally handle the relevant procedures.
业主、物业服务企业不得擅自占用、挖掘物业管理区域内的道路、场地，损害业主的共同利益。
Owners and property service enterprises shall not arbitrarily occupy or excavate roads or sites within the property management area, thereby harming the common interests of the owners.
因维修物业或者公共利益，业主确需临时占用、挖掘道路、场地的，应当征得业主委员会和物业服务企业的同意；物业服务企业确需临时占用、挖掘道路、场地的，应当征得业主委员会的同意。
If an owner needs to temporarily occupy or excavate a road or site for property maintenance or public interest, the owner shall obtain the consent of the owners' committee and the property service enterprise; if a property service enterprise needs to temporarily occupy or excavate a road or site, it shall obtain the consent of the owners' committee.
业主、物业服务企业应当将临时占用、挖掘的道路、场地，在约定期限内恢复原状。
The owner or property service enterprise shall restore the temporarily occupied or excavated road or site to its original condition within the agreed period.
供水、供电、供气、供热、通信、有线电视等单位，应当依法承担物业管理区域内相关管线和设施设备维修、养护的责任。
Units such as water supply, power supply, gas supply, heat supply, communication, and cable television shall bear the responsibility for the maintenance and care of relevant pipelines and facilities and equipment within the property management area in accordance with the law.
前款规定的单位因维修、养护等需要，临时占用、挖掘道路、场地的，应当及时恢复原状。
If the units mentioned in the preceding paragraph need to temporarily occupy or excavate roads or sites for maintenance, care, or other purposes, they shall promptly restore them to their original condition.
业主需要装饰装修房屋的，应当事先告知物业服务企业。
An owner who needs to decorate or renovate a house shall inform the property service enterprise in advance.
物业服务企业应当将房屋装饰装修中的禁止行为和注意事项告知业主。
The property service enterprise shall inform the owner of the prohibited acts and precautions in house decoration and renovation.
住宅物业、住宅小区内的非住宅物业或者与单幢住宅楼结构相连的非住宅物业的业主，应当按照国家有关规定交纳专项维修资金。
Owners of residential property, non-residential property within a residential community, or non-residential property structurally connected to a single residential building shall pay a special maintenance fund in accordance with relevant state regulations.
专项维修资金属于业主所有，专项用于物业保修期满后物业共用部位、共用设施设备的维修和更新、改造，不得挪作他用。
The special maintenance fund belongs to the owners and is used exclusively for the repair, renewal, and renovation of common parts and common facilities and equipment after the warranty period of the property expires; it shall not be misappropriated for other purposes.
专项维修资金收取、使用、管理的办法由国务院建设行政主管部门会同国务院财政部门制定。
The measures for the collection, use, and management of the special maintenance fund shall be formulated by the administrative department of construction under the State Council jointly with the financial department under the State Council.
利用物业共用部位、共用设施设备进行经营的，应当在征得相关业主、业主大会、物业服务企业的同意后，按照规定办理有关手续。业主所得收益应当主要用于补充专项维修资金，也可以按照业主大会的决定使用。
Where common parts and common facilities and equipment of the property are used for business operations, the relevant owners, the owners' assembly, and the property service enterprise shall be consulted, and relevant procedures shall be handled in accordance with regulations. The income obtained by the owners shall be mainly used to supplement the special maintenance funds, or may be used in accordance with the decision of the owners' assembly.
物业存在安全隐患，危及公共利益及他人合法权益时，责任人应当及时维修养护，有关业主应当给予配合。
Where there is a safety hazard in the property that endangers the public interest or the legitimate rights and interests of others, the responsible person shall promptly carry out maintenance and repair, and the relevant owners shall provide cooperation.
责任人不履行维修养护义务的，经业主大会同意，可以由物业服务企业维修养护，费用由责任人承担。
If the responsible person fails to fulfill the maintenance obligation, with the consent of the owners' assembly, the property service enterprise may carry out the maintenance and repair, and the costs shall be borne by the responsible person.
法律责任
Legal Liability
违反本条例的规定，住宅物业的建设单位未通过招投标的方式选聘物业服务企业或者未经批准，擅自采用协议方式选聘物业服务企业的，由县级以上地方人民政府房地产行政主管部门责令限期改正，给予警告，可以并处10万元以下的罚款。
In violation of the provisions of these Regulations, if the construction unit of a residential property fails to select a property service enterprise through tendering or, without approval, adopts an agreement method to select a property service enterprise, the competent department of real estate administration of the local people's government at or above the county level shall order correction within a time limit, give a warning, and may also impose a fine of not more than 100,000 yuan.
违反本条例的规定，建设单位擅自处分属于业主的物业共用部位、共用设施设备的所有权或者使用权的，由县级以上地方人民政府房地产行政主管部门处5万元以上20万元以下的罚款；给业主造成损失的，依法承担赔偿责任。
In violation of the provisions of these Regulations, if the construction unit disposes of the ownership or use rights of the common parts and common facilities and equipment belonging to the owners without authorization, the competent department of real estate administration of the local people's government at or above the county level shall impose a fine of not less than 50,000 yuan but not more than 200,000 yuan; if losses are caused to the owners, it shall bear compensation liability in accordance with the law.
违反本条例的规定，不移交有关资料的，由县级以上地方人民政府房地产行政主管部门责令限期改正；逾期仍不移交有关资料的，对建设单位、物业服务企业予以通报，处1万元以上10万元以下的罚款。
In violation of the provisions of these Regulations, if relevant materials are not handed over, the competent department of real estate administration of the local people's government at or above the county level shall order correction within a time limit; if the materials are still not handed over after the time limit, the construction unit and the property service enterprise shall be notified, and a fine of not less than 10,000 yuan but not more than 100,000 yuan shall be imposed.
违反本条例的规定，物业服务企业将一个物业管理区域内的全部物业管理一并委托给他人的，由县级以上地方人民政府房地产行政主管部门责令限期改正，处委托合同价款30%以上50%以下的罚款。委托所得收益，用于物业管理区域内物业共用部位、共用设施设备的维修、养护，剩余部分按照业主大会的决定使用；给业主造成损失的，依法承担赔偿责任。
In violation of the provisions of these Regulations, if a property service enterprise entrusts all property management within a property management area to another person, the competent department of real estate administration of the local people's government at or above the county level shall order correction within a time limit and impose a fine of not less than 30% but not more than 50% of the entrustment contract price. The income obtained from the entrustment shall be used for the repair and maintenance of the common parts and common facilities and equipment within the property management area, and the remaining part shall be used in accordance with the decision of the owners' assembly; if losses are caused to the owners, it shall bear compensation liability in accordance with the law.
违反本条例的规定，挪用专项维修资金的，由县级以上地方人民政府房地产行政主管部门追回挪用的专项维修资金，给予警告，没收违法所得，可以并处挪用数额2倍以下的罚款；构成犯罪的，依法追究直接负责的主管人员和其他直接责任人员的刑事责任。
In violation of the provisions of these Regulations, if special maintenance funds are misappropriated, the competent department of real estate administration of the local people's government at or above the county level shall recover the misappropriated special maintenance funds, give a warning, confiscate the illegal gains, and may also impose a fine of not more than twice the misappropriated amount; if a crime is constituted, criminal liability shall be pursued against the directly responsible person in charge and other directly responsible persons in accordance with the law.
违反本条例的规定，建设单位在物业管理区域内不按照规定配置必要的物业管理用房的，由县级以上地方人民政府房地产行政主管部门责令限期改正，给予警告，没收违法所得，并处10万元以上50万元以下的罚款。
In violation of the provisions of these Regulations, if the construction unit fails to equip necessary property management rooms within the property management area in accordance with regulations, the competent department of real estate administration of the local people's government at or above the county level shall order correction within a time limit, give a warning, confiscate the illegal gains, and impose a fine of not less than 100,000 yuan but not more than 500,000 yuan.
违反本条例的规定，未经业主大会同意，物业服务企业擅自改变物业管理用房的用途的，由县级以上地方人民政府房地产行政主管部门责令限期改正，给予警告，并处1万元以上10万元以下的罚款；有收益的，所得收益用于物业管理区域内物业共用部位、共用设施设备的维修、养护，剩余部分按照业主大会的决定使用。
In violation of the provisions of these Regulations, if a property service enterprise, without the consent of the owners' meeting, arbitrarily changes the use of property management premises, the competent department of real estate administration of the local people's government at or above the county level shall order correction within a time limit, give a warning, and impose a fine of not less than 10,000 yuan but not more than 100,000 yuan; if there is income, the income obtained shall be used for the repair and maintenance of the common parts and common facilities and equipment within the property management area, and the remaining part shall be used in accordance with the decision of the owners' meeting.
违反本条例的规定，有下列行为之一的，由县级以上地方人民政府房地产行政主管部门责令限期改正，给予警告，并按照本条第二款的规定处以罚款；所得收益，用于物业管理区域内物业共用部位、共用设施设备的维修、养护，剩余部分按照业主大会的决定使用：
In violation of the provisions of these Regulations, any of the following acts shall be ordered by the competent department of real estate administration of the local people's government at or above the county level to correct within a time limit, given a warning, and fined in accordance with the provisions of the second paragraph of this Article; the income obtained shall be used for the repair and maintenance of the common parts and common facilities and equipment within the property management area, and the remaining part shall be used in accordance with the decision of the owners' meeting:
(一)擅自改变物业管理区域内按照规划建设的公共建筑和共用设施用途的；
(1) Arbitrarily changing the use of public buildings and common facilities constructed according to planning within the property management area;
(二)擅自占用、挖掘物业管理区域内道路、场地，损害业主共同利益的；
(2) Arbitrarily occupying or excavating roads or sites within the property management area, harming the common interests of the owners;
(三)擅自利用物业共用部位、共用设施设备进行经营的。
(3) Arbitrarily using the common parts and common facilities and equipment of the property for business operations.
个人有前款规定行为之一的，处1000元以上1万元以下的罚款；单位有前款规定行为之一的，处5万元以上20万元以下的罚款。
If an individual commits any of the acts specified in the preceding paragraph, a fine of not less than 1,000 yuan but not more than 10,000 yuan shall be imposed; if a unit commits any of the acts specified in the preceding paragraph, a fine of not less than 50,000 yuan but not more than 200,000 yuan shall be imposed.
违反物业服务合同约定，业主逾期不交纳物业服务费用的，业主委员会应当督促其限期交纳；逾期仍不交纳的，物业服务企业可以向人民法院起诉。
If an owner fails to pay property service fees on time in violation of the property service contract, the owners' committee shall urge him to pay within a time limit; if he still fails to pay within the time limit, the property service enterprise may file a lawsuit with the people's court.
业主以业主大会或者业主委员会的名义，从事违反法律、法规的活动，构成犯罪的，依法追究刑事责任；尚不构成犯罪的，依法给予治安管理处罚。
If an owner engages in activities that violate laws or regulations in the name of the owners' meeting or the owners' committee, which constitutes a crime, criminal liability shall be investigated according to law; if it does not constitute a crime, public security penalties shall be imposed according to law.
违反本条例的规定，国务院建设行政主管部门、县级以上地方人民政府房地产行政主管部门或者其他有关行政管理部门的工作人员利用职务上的便利，收受他人财物或者其他好处，不依法履行监督管理职责，或者发现违法行为不予查处，构成犯罪的，依法追究刑事责任；尚不构成犯罪的，依法给予行政处分。
In violation of the provisions of these Regulations, if a staff member of the competent department of construction administration of the State Council, the competent department of real estate administration of the local people's government at or above the county level, or other relevant administrative departments takes advantage of his position to accept property or other benefits from others, fails to perform supervision and management duties according to law, or fails to investigate illegal acts when discovered, which constitutes a crime, criminal liability shall be investigated according to law; if it does not constitute a crime, administrative sanctions shall be imposed according to law.
附则
Supplementary Provisions
本条例自2003年9月1日起施行。
These regulations are effective from2003year9month1effective from the day。