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Several Provisions of the State Council on Online Government Services

国务院关于在线政务服务的若干规定

This regulation establishes the framework for a national integrated online government service platform to standardize and facilitate government services for businesses and individuals.

Issuing authority
State Council of the People's Republic of China中华人民共和国国务院
Published
2019-04-26
Effective
2019-04-26
Status
In force
Open official source ↗Source checked: 2026-07-30
Original ChineseTranslation
Original Chinese

(2019年4月26日中华人民共和国国务院令第716号公布 自公布之日起施行)

Translation

(Promulgated by Decree No. 716 of the State Council of the People's Republic of China on April 26, 2019, and effective as of the date of promulgation.)

Original Chinese第一条

为了全面提升政务服务规范化、便利化水平,为企业和群众(以下称行政相对人)提供高效、便捷的政务服务,优化营商环境,制定本规定。

TranslationArticle 1

These Provisions are formulated to comprehensively enhance the level of standardization and facilitation of government services, provide efficient and convenient government services for enterprises and the public (hereinafter referred to as administrative counterparts), and optimize the business environment.

Original Chinese第二条

国家加快建设全国一体化在线政务服务平台(以下简称一体化在线平台),推进各地区、各部门政务服务平台规范化、标准化、集约化建设和互联互通,推动实现政务服务事项全国标准统一、全流程网上办理,促进政务服务跨地区、跨部门、跨层级数据共享和业务协同,并依托一体化在线平台推进政务服务线上线下深度融合。

TranslationArticle 2

The State shall accelerate the construction of a national integrated online government service platform (hereinafter referred to as the integrated online platform), promote the standardized, standardized, and intensive construction and interconnection of government service platforms of various regions and departments, promote the nationwide unified standards and full-process online handling of government service matters, facilitate cross-regional, cross-departmental, and cross-level data sharing and business collaboration of government services, and rely on the integrated online platform to promote the deep integration of online and offline government services.

Original Chinese

一体化在线平台由国家政务服务平台、国务院有关部门政务服务平台和各地区政务服务平台组成。

Translation

The integrated online platform consists of the national government service platform, the government service platforms of relevant departments of the State Council, and the government service platforms of various regions.

Original Chinese第三条

国务院办公厅负责牵头推进国家政务服务平台建设,推动建设一体化在线平台标准规范体系、安全保障体系和运营管理体系。

TranslationArticle 3

The General Office of the State Council is responsible for leading the construction of the national government service platform and promoting the construction of the standard specification system, security guarantee system, and operation management system of the integrated online platform.

Original Chinese

省、自治区、直辖市人民政府和国务院有关部门负责本地区、本部门政务服务平台建设、安全保障和运营管理,做好与国家政务服务平台对接工作。

Translation

The people's governments of provinces, autonomous regions, and municipalities directly under the Central Government, and the relevant departments of the State Council are responsible for the construction, security guarantee, and operation management of the government service platforms in their respective regions and departments, and shall ensure the connection with the national government service platform.

Original Chinese第四条

除法律、法规另有规定或者涉及国家秘密等情形外,政务服务事项应当按照国务院确定的步骤,纳入一体化在线平台办理。

TranslationArticle 4

Except as otherwise provided by laws or regulations or involving state secrets, government service matters shall be included in the integrated online platform for handling in accordance with the steps determined by the State Council.

Original Chinese

政务服务事项包括行政权力事项和公共服务事项。

Translation

Government service matters include administrative power matters and public service matters.

Original Chinese第五条

国家政务服务平台基于自然人身份信息、法人单位信息等资源,建设全国统一身份认证系统,为各地区、各部门政务服务平台提供统一身份认证服务,实现一次认证、全网通办。

TranslationArticle 5

The national government service platform shall, based on resources such as natural person identity information and legal person unit information, build a nationally unified identity authentication system, provide unified identity authentication services for government service platforms of various regions and departments, and achieve one-time authentication and universal handling across the entire network.

Original Chinese第六条

行政机关和其他负有政务服务职责的机构(以下统称政务服务机构)应当按照规范化、标准化要求编制办事指南,明确政务服务事项的受理条件、办事材料、办理流程等信息。办事指南应当在政务服务平台公布。

TranslationArticle 6

Administrative organs and other institutions responsible for government service duties (hereinafter collectively referred to as government service institutions) shall, in accordance with standardization and standardization requirements, prepare service guides, specifying information such as acceptance conditions, required materials, and handling procedures for government service matters. Service guides shall be published on the government service platform.

Original Chinese第七条

行政相对人在线办理政务服务事项,应当提交真实、有效的办事材料;政务服务机构通过数据共享能够获得的信息,不得要求行政相对人另行提供。

TranslationArticle 7

Administrative counterparts handling government service matters online shall submit truthful and valid materials; government service institutions shall not require administrative counterparts to separately provide information that can be obtained through data sharing.

Original Chinese

政务服务机构不得将行政相对人提交的办事材料用于与政务服务无关的用途。

Translation

Government service institutions shall not use the materials submitted by administrative counterparts for purposes unrelated to government services.

Original Chinese第八条

政务服务中使用的符合《中华人民共和国电子签名法》规定条件的可靠的电子签名,与手写签名或者盖章具有同等法律效力。

TranslationArticle 8

Reliable electronic signatures used in government services that meet the conditions stipulated in the Electronic Signature Law of the People's Republic of China shall have the same legal effect as handwritten signatures or seals.

Original Chinese第九条

国家建立权威、规范、可信的统一电子印章系统。国务院有关部门、地方人民政府及其有关部门使用国家统一电子印章系统制发的电子印章。

TranslationArticle 9

The State shall establish an authoritative, standardized, and trustworthy unified electronic seal system. Relevant departments of the State Council, local people's governments and their relevant departments shall use electronic seals issued by the national unified electronic seal system.

Original Chinese

电子印章与实物印章具有同等法律效力,加盖电子印章的电子材料合法有效。

Translation

Electronic seals shall have the same legal effect as physical seals, and electronic materials affixed with electronic seals shall be legal and valid.

Original Chinese第十条

国家建立电子证照共享服务系统,实现电子证照跨地区、跨部门共享和全国范围内互信互认。

TranslationArticle 10

The State shall establish an electronic certificate sharing service system to achieve cross-regional and cross-departmental sharing of electronic certificates and mutual trust and recognition nationwide.

Original Chinese

国务院有关部门、地方人民政府及其有关部门按照电子证照国家标准、技术规范制作和管理电子证照,电子证照采用标准版式文档格式。

Translation

Relevant departments of the State Council, local people's governments and their relevant departments shall produce and manage electronic certificates in accordance with national standards and technical specifications for electronic certificates, and electronic certificates shall adopt a standard document format.

Original Chinese

电子证照与纸质证照具有同等法律效力。

Translation

Electronic certificates shall have the same legal effect as paper certificates.

Original Chinese第十一条

除法律、行政法规另有规定外,电子证照和加盖电子印章的电子材料可以作为办理政务服务事项的依据。

TranslationArticle 11

Except as otherwise provided by laws or administrative regulations, electronic certificates and electronic materials affixed with electronic seals may be used as the basis for handling government service matters.

Original Chinese第十二条

政务服务机构应当对履行职责过程中形成的电子文件进行规范管理,按照档案管理要求及时以电子形式归档并向档案部门移交。除法律、行政法规另有规定外,电子文件不再以纸质形式归档和移交。

TranslationArticle 12

Government service institutions shall conduct standardized management of electronic documents formed in the course of performing their duties, and shall promptly archive them in electronic form and transfer them to the archives department in accordance with archival management requirements. Except as otherwise provided by laws or administrative regulations, electronic documents shall no longer be archived and transferred in paper form.

Original Chinese

符合档案管理要求的电子档案与纸质档案具有同等法律效力。

Translation

Electronic archives that meet archival management requirements shall have the same legal effect as paper archives.

Original Chinese第十三条

电子签名、电子印章、电子证照以及政务服务数据安全涉及电子认证、密码应用的,按照法律、行政法规和国家有关规定执行。

TranslationArticle 13

Where electronic signatures, electronic seals, electronic certificates, and government service data security involve electronic authentication and cryptographic applications, the provisions of laws, administrative regulations, and relevant state regulations shall apply.

Original Chinese第十四条

政务服务机构及其工作人员泄露、出售或者非法向他人提供履行职责过程中知悉的个人信息、隐私和商业秘密,或者不依法履行职责,玩忽职守、滥用职权、徇私舞弊的,依法追究法律责任。

TranslationArticle 14

If government service institutions or their staff disclose, sell, or illegally provide to others personal information, privacy, or trade secrets learned in the course of performing their duties, or fail to perform their duties according to law, neglect their duties, abuse their power, or engage in malpractice for personal gain, they shall be investigated for legal responsibility according to law.

Original Chinese第十五条

本规定下列用语的含义:

TranslationArticle 15

The meanings of the following terms in these Provisions:

Original Chinese

(一)电子签名,是指数据电文中以电子形式所含、所附用于识别签名人身份并表明签名人认可其中内容的数据。

Translation

(1) Electronic signature refers to data in electronic form contained in or attached to a data message, used to identify the identity of the signatory and indicate that the signatory acknowledges the content of the data message.

Original Chinese

(二)电子印章,是指基于可信密码技术生成身份标识,以电子数据图形表现的印章。

Translation

(2) Electronic seal refers to a seal that generates identity identification based on trusted cryptographic technology and is represented in the form of electronic data graphics.

Original Chinese

(三)电子证照,是指由计算机等电子设备形成、传输和存储的证件、执照等电子文件。

Translation

(3) Electronic certificate refers to electronic documents such as certificates and licenses that are formed, transmitted, and stored by electronic devices such as computers.

Original Chinese

(四)电子档案,是指具有凭证、查考和保存价值并归档保存的电子文件。

Translation

(4) Electronic archive refers to electronic documents that have evidentiary, reference, and preservation value and are archived for preservation.

Original Chinese第十六条

本规定自公布之日起施行。

TranslationArticle 16

These Provisions shall come into force on the date of promulgation.