Interim Regulation on Express Delivery

(2018年3月2日中华人民共和国国务院令第697号公布　根据2019年3月2日《国务院关于修改部分行政法规的决定》第一次修订　根据2025年4月13日《国务院关于修改〈快递暂行条例〉的决定》第二次修订)

(Promulgated by Decree No. 697 of the State Council of the People's Republic of China on March 2, 2018; first revision in accordance with the Decision of the State Council on Amending Certain Administrative Regulations on March 2, 2019; second revision in accordance with the Decision of the State Council on Amending the Interim Regulation on Express Delivery on April 13, 2025)

为促进快递业健康发展，保障快递安全，保护快递用户合法权益，加强对快递业的监督管理，根据《中华人民共和国邮政法》和其他有关法律，制定本条例。

This Regulation is formulated in accordance with the Postal Law of the People's Republic of China and other relevant laws to promote the healthy development of the express delivery industry, ensure express delivery safety, protect the legitimate rights and interests of express delivery users, and strengthen the supervision and management of the express delivery industry.

在中华人民共和国境内从事快递业务经营、接受快递服务以及对快递业实施监督管理，适用本条例。

This Regulation applies to the operation of express delivery businesses, receipt of express delivery services, and the supervision and management of the express delivery industry within the territory of the People's Republic of China.

快递业发展应当遵循市场主导、保障安全、创新驱动、协同发展的原则，构建普惠城乡、技术先进、服务优质、安全高效、绿色节能的快递服务体系。

The development of the express delivery industry shall follow the principles of market orientation, safety assurance, innovation-driven growth, and coordinated development, building an express delivery service system that is inclusive of urban and rural areas, technologically advanced, high-quality, safe and efficient, and green and energy-saving.

地方各级人民政府应当创造良好的快递业营商环境，支持经营快递业务的企业创新商业模式和服务方式，引导经营快递业务的企业加强服务质量管理、健全规章制度、完善安全保障措施，为用户提供迅速、准确、安全、方便的快递服务。

Local people's governments at all levels shall create a favorable business environment for the express delivery industry, support express delivery enterprises in innovating business models and service methods, guide express delivery enterprises to strengthen service quality management, improve rules and regulations, and enhance safety assurance measures, providing users with fast, accurate, safe, and convenient express delivery services.

地方各级人民政府应当确保政府相关行为符合公平竞争要求和相关法律法规，维护快递业竞争秩序，不得出台违反公平竞争、可能造成地区封锁和行业垄断的政策措施。

Local people's governments at all levels shall ensure that government actions comply with fair competition requirements and relevant laws and regulations, maintain the competitive order of the express delivery industry, and shall not introduce policies or measures that violate fair competition, may cause regional blockades, or industry monopolies.

任何单位或者个人不得利用信件、包裹、印刷品以及其他寄递物品(以下统称快件)从事危害国家安全、社会公共利益或者他人合法权益的活动。

No unit or individual may use letters, parcels, printed matter, or other postal items (hereinafter collectively referred to as 'express items') to engage in activities that endanger national security, public interests, or the legitimate rights and interests of others.

除有关部门依照法律对快件进行检查外，任何单位或者个人不得非法检查他人快件。任何单位或者个人不得私自开拆、隐匿、毁弃、倒卖他人快件。

Except for inspections of express items conducted by relevant departments in accordance with the law, no unit or individual may illegally inspect the express items of others. No unit or individual may privately open, conceal, destroy, or sell the express items of others.

国务院邮政管理部门负责对全国快递业实施监督管理。国务院公安、国家安全、海关、市场监督管理等有关部门在各自职责范围内负责相关的快递监督管理工作。

The postalmanagement department of the State Council shall be responsible for the supervision and management of the national express delivery industry. The public security, national security, customs, market supervision and management, and other relevant departments of the State Council shall be responsible for relevant express delivery supervision and management within their respective duties.

省、自治区、直辖市邮政管理机构和按照国务院规定设立的省级以下邮政管理机构负责对本辖区的快递业实施监督管理。县级以上地方人民政府有关部门在各自职责范围内负责相关的快递监督管理工作。

The postalmanagement organization of provinces, autonomous regions, and municipalities directly under the Central Government, and the postalmanagement organization below the provincial level established in accordance with the provisions of the State Council, shall be responsible for the supervision and management of the express delivery industry within their respective jurisdictions. The relevant departments of local people's governments at or above the county level shall be responsible for relevant express delivery supervision and management within their respective duties.

国务院邮政管理部门和省、自治区、直辖市邮政管理机构以及省级以下邮政管理机构(以下统称邮政管理部门)应当与公安、国家安全、海关、市场监督管理等有关部门相互配合，建立健全快递安全监管机制，加强对快递业安全运行的监测预警，收集、共享与快递业安全运行有关的信息，依法处理影响快递业安全运行的事件。

The postalmanagement department of the State Council, the postalmanagement organization of provinces, autonomous regions, and municipalities directly under the Central Government, and the postalmanagement organization below the provincial level (hereinafter collectively referred to as 'postalmanagement department') shall cooperate with public security, national security, customs, market supervision and management, and other relevant departments, establish and improve the express delivery safety supervision mechanism, strengthen monitoring and early warning of the safe operation of the express delivery industry, collect and share information related to the safe operation of the express delivery industry, and handle events affecting the safe operation of the express delivery industry in accordance with the law.

依法成立的快递行业组织应当保护企业合法权益，加强行业自律，促进企业守法、诚信、安全经营，督促企业落实安全生产主体责任，引导企业不断提高快递服务质量和水平。

Express delivery industry organizations established in accordance with the law shall protect the legitimate rights and interests of enterprises, strengthen industry self-discipline, promote enterprises to operate in compliance with laws, integrity, and safety, urge enterprises to fulfill their primary responsibility for production safety, and guide enterprises to continuously improve the quality and level of express delivery services.

国家加强快递业诚信体系建设，建立健全快递业信用记录、信息公开、信用评价制度，依法实施联合惩戒措施，提高快递业信用水平。

The State shall strengthen the construction of the express delivery industry credit system, establish and improve the express delivery industry credit record, information disclosure, and credit evaluation systems, implement joint punishment measures in accordance with the law, and improve the credit level of the express delivery industry.

国家完善综合性支持政策，推进快递包装绿色化、减量化、可循环。

The State shall improve comprehensive support policies to promote the greening, reduction, and recyclability of express delivery packaging.

国家鼓励经营快递业务的企业和寄件人使用可降解、可重复利用的环保包装材料。

The State encourages express delivery enterprises and senders to use degradable and reusable environmentally friendly packaging materials.

国务院邮政管理部门应当制定快递业发展规划，促进快递业健康发展。

The postalmanagement department of the State Council shall formulate a development plan for the express delivery industry to promote its healthy development.

县级以上地方人民政府应当将快递业发展纳入本级国民经济和社会发展规划，在国土空间规划中统筹考虑快件大型集散、分拣等基础设施用地的需要。

Local people's governments at or above the county level shall incorporate the development of the express delivery industry into their respective national economic and social development plans, and take into account the land needs for large-scale express item collection, sorting, and other infrastructure in territorial space planning.

县级以上地方人民政府建立健全促进快递业健康发展的政策措施，完善相关配套规定，依法保障经营快递业务的企业及其从业人员的合法权益。

Local people's governments at or above the county level shall establish and improve policies and measures to promote the healthy development of the express delivery industry, improve relevant supporting regulations, and protect the legitimate rights and interests of express delivery enterprises and their employees in accordance with the law.

国家支持和鼓励经营快递业务的企业在农村、偏远地区发展快递服务网络，完善快递末端网点布局。

The State supports and encourages express delivery enterprises to develop express delivery service networks in rural and remote areas, and improve the layout of express delivery terminal outlets.

国家鼓励和引导经营快递业务的企业采用先进技术，促进自动化分拣设备、机械化装卸设备、智能末端服务设施、快递电子运单以及快件信息化管理系统等的推广应用。

The State encourages and guides express delivery enterprises to adopt advanced technologies, and promote the application of automated sorting equipment, mechanized loading and unloading equipment, intelligent terminal service facilities, express electronic waybills, and express item information management systems.

县级以上地方人民政府公安、交通运输等部门和邮政管理部门应当加强协调配合，建立健全快递运输保障机制，依法保障快递服务车辆通行和临时停靠的权利，不得禁止快递服务车辆依法通行。

The public security, transportation, and other departments of local people's governments at or above the county level, together with postalmanagement department, shall strengthen coordination and cooperation, establish and improve the express delivery transportation guarantee mechanism, protect the right of express delivery service vehicles to pass and temporarily park in accordance with the law, and shall not prohibit express delivery service vehicles from passing in accordance with the law.

邮政管理部门会同县级以上地方人民政府公安等部门，依法规范快递服务车辆的管理和使用，对快递专用电动三轮车的行驶时速、装载质量等作出规定，并对快递服务车辆加强统一编号和标识管理。经营快递业务的企业应当对其从业人员加强道路交通安全培训。

Postalmanagement department, together with public security and other departments of local people's governments at or above the county level, shall regulate the management and use of express delivery service vehicles in accordance with the law, stipulate the driving speed, load quality, etc. of express delivery special electric tricycles, and strengthen unified numbering and identification management of express delivery service vehicles. Express delivery enterprises shall strengthen road traffic safety training for their employees.

快递从业人员应当遵守道路交通安全法律法规的规定，按照操作规范安全、文明驾驶车辆。快递从业人员因执行工作任务造成他人损害的，由快递从业人员所属的经营快递业务的企业依照民事侵权责任相关法律的规定承担侵权责任。

Express delivery employees shall comply with the provisions of road traffic safety laws and regulations, and drive vehicles safely and civilly in accordance with operating specifications. If an express delivery employee causes damage to others while performing work tasks, the express delivery enterprise to which the employee belongs shall bear tort liability in accordance with the relevant provisions of civil tort liability laws.

企业事业单位、住宅小区管理单位应当根据实际情况，采取与经营快递业务的企业签订合同、设置快件收寄投递专门场所等方式，为开展快递服务提供必要的便利。鼓励多个经营快递业务的企业共享末端服务设施，为用户提供便捷的快递末端服务。

Enterprises, institutions, and residential community management units shall, based on actual conditions, take measures such as signing contracts with express delivery enterprises or setting up dedicated places for receiving and delivering express items to provide necessary convenience for express delivery services. Multiple express delivery enterprises are encouraged to share terminal service facilities to provide users with convenient express delivery terminal services.

国家鼓励快递业与制造业、农业、商贸业等行业建立协同发展机制，推动快递业与电子商务融合发展，加强信息沟通，共享设施和网络资源。

The State encourages the establishment of a coordinated development mechanism between the express delivery industry and industries such as manufacturing, agriculture, and commerce, promotes the integrated development of the express delivery industry and e-commerce, strengthens information communication, and shares facilities and network resources.

国家引导和推动快递业与铁路、公路、水路、民航等行业的标准对接，支持在大型车站、码头、机场等交通枢纽配套建设快件运输通道和接驳场所。

The State guides and promotes the alignment of standards between the express delivery industry and industries such as railways, highways, waterways, and civil aviation, and supports the construction of express item transportation channels and transfer sites at large stations, docks, airports, and other transportation hubs.

国家鼓励经营快递业务的企业依法开展进出境快递业务，支持在重点口岸建设进出境快件处理中心、在境外依法开办快递服务机构并设置快件处理场所。

The State encourages express delivery enterprises to conduct inbound and outbound express delivery business in accordance with the law, supports the establishment of inbound and outbound express item processing centers at key ports, and the establishment of express delivery service institutions and express item processing sites abroad in accordance with the law.

海关、邮政管理等部门应当建立协作机制，完善进出境快件管理，推动实现快件便捷通关。

Customs, postalmanagement department, and other departments shall establish a coordination mechanism, improve the management of inbound and outbound express items, and promote the convenient customs clearance of express items.

经营快递业务，应当依法取得快递业务经营许可。邮政管理部门应当根据《中华人民共和国邮政法》第五十二条、第五十三条规定的条件和程序核定经营许可的业务范围和地域范围，向社会公布取得快递业务经营许可的企业名单，并及时更新。

To operate an express delivery business, one must obtain an express delivery business license in accordance with the law. The postalmanagement department shall determine the business scope and geographical scope of the license in accordance with the conditions and procedures specified in Articles 52 and 53 of the Postal Law of the People's Republic of China, publish the list of enterprises that have obtained express delivery business licenses to the public, and update it in a timely manner.

经营快递业务的企业及其分支机构可以根据业务需要开办快递末端网点，并应当自开办之日起20日内向所在地邮政管理部门备案。快递末端网点无需办理营业执照。

Express delivery enterprises and their branches may establish express delivery terminal outlets based on business needs, and shall file with the local postalmanagement department within 20 days from the date of establishment. Express delivery terminal outlets are not required to obtain a business license.

两个以上经营快递业务的企业可以使用统一的商标、字号或者快递运单经营快递业务。

Two or more express delivery enterprises may use a unified trademark, trade name, or express waybill to operate express delivery business.

前款规定的经营快递业务的企业应当签订书面协议明确各自的权利义务，遵守共同的服务约定，在服务质量、安全保障、业务流程等方面实行统一管理，为用户提供统一的快件跟踪查询和投诉处理服务。

The express delivery enterprises specified in the preceding paragraph shall enter into a written agreement specifying their respective rights and obligations, abide by common service commitments, implement unified management in terms of service quality, safety assurance, business processes, etc., and provide users with unified express item tracking and inquiry and complaint handling services.

用户的合法权益因快件延误、丢失、损毁或者内件短少而受到损害的，用户可以要求该商标、字号或者快递运单所属企业赔偿，也可以要求实际提供快递服务的企业赔偿。

If a user's legitimate rights and interests are harmed due to delay, loss, damage, or shortage of contents of an express item, the user may claim compensation from the enterprise to which the trademark, trade name, or express waybill belongs, or from the enterprise that actually provided the express delivery service.

经营快递业务的企业应当依法保护其从业人员的合法权益。

Express delivery enterprises shall protect the legitimate rights and interests of their employees in accordance with the law.

经营快递业务的企业应当对其从业人员加强职业操守、服务规范、作业规范、安全生产、车辆安全驾驶等方面的教育和培训。

Express delivery enterprises shall strengthen education and training for their employees on professional ethics, service standards, operational standards, production safety, and safe vehicle driving.

经营快递业务的企业在寄件人填写快递运单前，应当提醒其阅读快递服务合同条款、遵守禁止寄递和限制寄递物品的有关规定，告知相关保价规则和保险服务项目。

Before the sender fills in the express waybill, the express delivery enterprise shall remind the sender to read the express service contract terms, comply with the relevant provisions on prohibited and restricted items for delivery, and inform the relevant valuation rules and insurance service items.

寄件人交寄贵重物品的，应当事先声明；经营快递业务的企业可以要求寄件人对贵重物品予以保价。

If a sender delivers valuable items, the sender shall declare in advance; the express delivery enterprise may require the sender to insure the valuable items.

寄件人交寄快件，应当如实提供以下事项：

When sending an express item, the sender shall truthfully provide the following information:

(一)寄件人姓名、地址、联系电话；

(1) The sender's name, address, and contact phone number;

(二)收件人姓名(名称)、地址、联系电话；

(2) The recipient's name (or title), address, and contact phone number;

(三)寄递物品的名称、性质、数量。

(3) The name, nature, and quantity of the delivered item.

除信件和已签订安全协议用户交寄的快件外，经营快递业务的企业收寄快件，应当对寄件人身份进行查验，并登记身份信息，但不得在快递运单上记录除姓名(名称)、地址、联系电话以外的用户身份信息。寄件人拒绝提供身份信息或者提供身份信息不实的，经营快递业务的企业不得收寄。

Except for letters and express items sent by users who have signed a security agreement, when accepting an express item, the express delivery enterprise shall verify the sender's identity and record identity information, but shall not record user identity information other than name (or title), address, and contact phone number on the express waybill. If the sender refuses to provide identity information or provides false identity information, the express delivery enterprise shall not accept the item.

国家鼓励经营快递业务的企业在节假日期间根据业务量变化实际情况，为用户提供正常的快递服务。

The State encourages express delivery enterprises to provide normal express delivery services to users during holidays based on actual changes in business volume.

经营快递业务的企业应当规范操作，防止造成快件损毁。

Express delivery enterprises shall standardize operations to prevent damage to express items.

法律法规对食品、药品等特定物品的运输有特殊规定的，寄件人、经营快递业务的企业应当遵守相关规定。

If laws and regulations have special provisions on the transportation of specific items such as food and medicine, the sender and the express delivery enterprise shall comply with the relevant provisions.

经营快递业务的企业应当将快件投递到约定的收件地址、收件人或者收件人指定的代收人，并告知收件人或者代收人当面验收。收件人或者代收人有权当面验收。

Express delivery enterprises shall deliver express items to the agreed delivery address, the recipient, or a person designated by the recipient to receive the item, and inform the recipient or the designated person to inspect the item in person. The recipient or the designated person has the right to inspect the item in person.

快件无法投递的，经营快递业务的企业应当退回寄件人或者根据寄件人的要求进行处理；属于进出境快件的，经营快递业务的企业应当依法办理海关和检验检疫手续。

If an express item cannot be delivered, the express delivery enterprise shall return it to the sender or handle it according to the sender's request; if it is an inbound or outbound express item, the express delivery enterprise shall go through customs and inspection and quarantine procedures in accordance with the law.

快件无法投递又无法退回的，依照下列规定处理：

If an express item cannot be delivered and cannot be returned, it shall be handled in accordance with the following provisions:

(一)属于信件，自确认无法退回之日起超过6个月无人认领的，由经营快递业务的企业在所在地邮政管理部门的监督下销毁；

(1) If it is a letter, and it remains unclaimed for more than 6 months from the date of confirmation that it cannot be returned, the express delivery enterprise shall destroy it under the supervision of the local postalmanagement department;

(二)属于信件以外其他快件的，经营快递业务的企业应当登记，并按照国务院邮政管理部门的规定处理；

(2) If it is an express item other than a letter, the express delivery enterprise shall register it and handle it in accordance with the provisions of the postalmanagement department of the State Council;

(三)属于进境快件的，交由海关依法处理。

(3) If it is an inbound express item, it shall be handed over to customs for handling in accordance with the law.

快件延误、丢失、损毁或者内件短少的，对保价的快件，应当按照经营快递业务的企业与寄件人约定的保价规则确定赔偿责任；对未保价的快件，依照民事法律的有关规定确定赔偿责任。

If an express item is delayed, lost, damaged, or has a shortage of contents, for an insured express item, liability for compensation shall be determined in accordance with the valuation rules agreed upon between the express delivery enterprise and the sender; for an uninsured express item, liability for compensation shall be determined in accordance with the relevant provisions of civil law.

国家鼓励保险公司开发快件损失赔偿责任险种，鼓励经营快递业务的企业投保。

The State encourages insurance companies to develop insurance types for loss liability of express items, and encourages express delivery enterprises to take out insurance.

经营快递业务的企业应当实行快件寄递全程信息化管理，公布联系方式，保证与用户的联络畅通，向用户提供业务咨询、快件查询等服务。用户对快递服务质量不满意的，可以向经营快递业务的企业投诉，经营快递业务的企业应当自接到投诉之日起7日内予以处理并告知用户。

Express delivery enterprises shall implement full-process information management of express item delivery, publish contact information, ensure smooth communication with users, and provide users with services such as business consultation and express item inquiry. If a user is dissatisfied with the quality of express delivery service, the user may file a complaint with the express delivery enterprise, and the express delivery enterprise shall handle the complaint within 7 days from the date of receiving the complaint and inform the user.

经营快递业务的企业停止经营的，应当提前10日向社会公告，书面告知邮政管理部门，交回快递业务经营许可证，并依法妥善处理尚未投递的快件。

If an express delivery enterprise ceases operations, it shall announce it to the public 10 days in advance, notify the postalmanagement department in writing, return the express delivery business license, and properly handle the undelivered express items in accordance with the law.

经营快递业务的企业或者其分支机构因不可抗力或者其他特殊原因暂停快递服务的，应当及时向邮政管理部门报告，向社会公告暂停服务的原因和期限，并依法妥善处理尚未投递的快件。

If an express delivery enterprise or its branch suspends express delivery services due to force majeure or other special reasons, it shall promptly report to the postalmanagement department, announce the reason and duration of the suspension to the public, and properly handle the undelivered express items in accordance with the law.

寄件人交寄快件和经营快递业务的企业收寄快件应当遵守《中华人民共和国邮政法》第二十四条关于禁止寄递或者限制寄递物品的规定。

The sender's delivery of express items and the express delivery enterprise's acceptance of express items shall comply with the provisions of Article 24 of the Postal Law of the People's Republic of China regarding prohibited or restricted items for delivery.

禁止寄递物品的目录及管理办法，由国务院邮政管理部门会同国务院有关部门制定并公布。

The catalog and management measures for prohibited items for delivery shall be formulated and published by the postalmanagement department of the State Council together with the relevant departments of the State Council.

经营快递业务的企业收寄快件，应当依照《中华人民共和国邮政法》的规定验视内件，并作出验视标识。寄件人拒绝验视的，经营快递业务的企业不得收寄。

When accepting an express item, the express delivery enterprise shall inspect the contents in accordance with the provisions of the Postal Law of the People's Republic of China and affix an inspection mark. If the sender refuses inspection, the express delivery enterprise shall not accept the item.

经营快递业务的企业受寄件人委托，长期、批量提供快递服务的，应当与寄件人签订安全协议，明确双方的安全保障义务。

If an express delivery enterprise, entrusted by the sender, provides long-term, bulk express delivery services, it shall sign a security agreement with the sender specifying the safety assurance obligations of both parties.

经营快递业务的企业可以自行或者委托第三方企业对快件进行安全检查，并对经过安全检查的快件作出安全检查标识。经营快递业务的企业委托第三方企业对快件进行安全检查的，不免除委托方对快件安全承担的责任。

Express delivery enterprises may conduct safety inspections on express items by themselves or entrust a third party, and affix a safety inspection mark on the inspected express items. If an express delivery enterprise entrusts a third party to conduct safety inspections on express items, the entrusting party is not exempted from liability for the safety of the express items.

经营快递业务的企业或者接受委托的第三方企业应当使用符合强制性国家标准的安全检查设备，并加强对安全检查人员的背景审查和技术培训；经营快递业务的企业或者接受委托的第三方企业对安全检查人员进行背景审查，公安机关等相关部门应当予以配合。

The express delivery enterprise or the entrusted third party shall use safety inspection equipment that meets mandatory national standards, and strengthen background checks and technical training for safety inspection personnel; if the express delivery enterprise or the entrusted third party conducts background checks on safety inspection personnel, public security and other relevant departments shall cooperate.

经营快递业务的企业发现寄件人交寄禁止寄递物品的，应当拒绝收寄；发现已经收寄的快件中有疑似禁止寄递物品的，应当立即停止分拣、运输、投递。对快件中依法应当没收、销毁或者可能涉及违法犯罪的物品，经营快递业务的企业应当立即向有关部门报告并配合调查处理；对其他禁止寄递物品以及限制寄递物品，经营快递业务的企业应当按照法律、行政法规或者国务院和国务院有关主管部门的规定处理。

If an express delivery enterprise discovers that the sender has delivered prohibited items, it shall refuse to accept them; if it discovers that an accepted express item contains suspected prohibited items, it shall immediately stop sorting, transporting, and delivering. For items in the express item that should be confiscated, destroyed, or may involve illegal or criminal activities, the express delivery enterprise shall immediately report to the relevant department and cooperate with the investigation and handling; for other prohibited items and restricted items, the express delivery enterprise shall handle them in accordance with laws, administrative regulations, or the provisions of the State Council and relevant departments of the State Council.

经营快递业务的企业应当建立快递运单及电子数据管理制度，妥善保管用户信息等电子数据，定期销毁快递运单，采取有效技术手段保证用户信息安全。具体办法由国务院邮政管理部门会同国务院有关部门制定。

Express delivery enterprises shall establish a management system for express waybills and electronic data, properly store electronic data such as user information, regularly destroy express waybills, and adopt effective technical means to ensure user information security. Specific measures shall be formulated by the postalmanagement department of the State Council together with the relevant departments of the State Council.

经营快递业务的企业及其从业人员不得出售、泄露或者非法提供快递服务过程中知悉的用户信息。发生或者可能发生用户信息泄露的，经营快递业务的企业应当立即采取补救措施，并向所在地邮政管理部门报告。

Express delivery enterprises and their employees shall not sell, disclose, or illegally provide user information learned during the express delivery service. If a user information leak occurs or may occur, the express delivery enterprise shall immediately take remedial measures and report to the local postalmanagement department.

经营快递业务的企业应当依法建立健全安全生产责任制，确保快递服务安全。

Express delivery enterprises shall establish and improve the production safety responsibility system in accordance with the law to ensure the safety of express delivery services.

经营快递业务的企业应当依法制定突发事件应急预案，定期开展突发事件应急演练；发生突发事件的，应当按照应急预案及时、妥善处理，并立即向所在地邮政管理部门报告。

Express delivery enterprises shall formulate emergency response plans in accordance with the law, and regularly conduct emergency drills; if an emergency occurs, they shall handle it promptly and properly in accordance with the emergency plan, and immediately report to the local postalmanagement department.

快递包装应当符合寄递生产作业的要求，节约使用资源，避免过度包装，防止污染环境。

Express delivery packaging shall meet the requirements of delivery production operations, conserve resources, avoid excessive packaging, and prevent environmental pollution.

国务院标准化行政主管部门和国务院邮政管理等部门按照职责分工组织制定快递包装的国家标准、行业标准。快递包装应当符合强制性国家标准。

The standardization administrative department of the State Council and the postalmanagement department of the State Council, among others, shall organize the formulation of national standards and industry standards for express delivery packaging according to their respective responsibilities. Express delivery packaging shall comply with mandatory national standards.

国家鼓励科技创新，支持采用新技术、新材料、新工艺研发、生产符合绿色环保要求的快递包装。

The State encourages technological innovation and supports the use of new technologies, new materials, and new processes to research and develop express delivery packaging that meets green environmental protection requirements.

经营快递业务的企业应当在保障快递安全的前提下，优化快递包装方式和包装结构设计，节约使用包装物。

Express delivery enterprises shall, on the premise of ensuring express delivery safety, optimize express delivery packaging methods and packaging structure design, and conserve the use of packaging materials.

鼓励经营快递业务的企业使用通过绿色产品认证的包装物。

Express delivery enterprises are encouraged to use packaging materials that have passed green product certification.

国家推动经营快递业务的企业与商品生产企业、电子商务企业协同发展，推广商品原装直发，减少寄递环节的二次包装。

The State promotes the coordinated development of express delivery enterprises with commodity production enterprises and e-commerce enterprises, promotes the direct shipment of original products, and reduces secondary packaging during the delivery process.

经营快递业务的企业应当制定并实施快递包装操作规范，加强对其从业人员快递包装操作技能的培训。

Express delivery enterprises shall formulate and implement express delivery packaging operation specifications, and strengthen training for their employees on express delivery packaging operation skills.

经营快递业务的企业应当制定并实施包装物回收利用管理制度，优化业务流程，提高包装物的回收利用率。

Express delivery enterprises shall formulate and implement a management system for the recycling and reuse of packaging materials, optimize business processes, and improve the recycling rate of packaging materials.

鼓励在快递经营场所和企业事业单位、住宅小区等其他适当场所设置包装物回收设施设备。

It is encouraged to set up packaging material recycling facilities and equipment at express delivery business premises and other appropriate places such as enterprises, institutions, and residential communities.

经营快递业务的企业应当按照国家有关规定向邮政管理部门报告包装物中一次性塑料制品的使用、回收情况。

Express delivery enterprises shall report to the postalmanagement department on the use and recycling of disposable plastic products in packaging materials in accordance with relevant national regulations.

国务院有关部门、县级以上地方人民政府及其有关部门应当组织开展多种形式的宣传教育活动，新闻媒体应当开展公益宣传，提高公众的环保包装意识。

The relevant departments of the State Council, local people's governments at or above the county level, and their relevant departments shall organize various forms of publicity and education activities, and news media shall conduct public interest publicity to raise public awareness of environmentally friendly packaging.

鼓励经营快递业务的企业通过积分奖励、寄件优惠等方式引导用户重复使用包装物。

Express delivery enterprises are encouraged to guide users to reuse packaging materials through methods such as point rewards and shipping discounts.

依法成立的快递行业组织应当将经营快递业务的企业使用、回收包装物等情况纳入行业自律范围，并及时向社会公布有关情况。

Express delivery industry organizations established in accordance with the law shall include the use and recycling of packaging materials by express delivery enterprises in the scope of industry self-discipline, and promptly publish relevant information to the public.

邮政管理部门应当加强对快递业的监督检查。监督检查应当以下列事项为重点：

Postalmanagement department shall strengthen supervision and inspection of the express delivery industry. Supervision and inspection shall focus on the following matters:

(一)从事快递活动的企业是否依法取得快递业务经营许可；

(1) Whether the enterprise engaged in express delivery activities has obtained an express delivery business license in accordance with the law;

(二)经营快递业务的企业的安全管理制度是否健全并有效实施；

(2) Whether the safety management system of the express delivery enterprise is sound and effectively implemented;

(三)经营快递业务的企业是否妥善处理用户的投诉、保护用户合法权益；

(3) Whether the express delivery enterprise properly handles user complaints and protects the legitimate rights and interests of users;

(四)经营快递业务的企业是否落实快递包装有关管理制度和强制性国家标准。

(4) Whether the express delivery enterprise implements the express delivery packaging-related management system and mandatory national standards.

邮政管理部门应当建立和完善以随机抽查为重点的日常监督检查制度，公布抽查事项目录，明确抽查的依据、频次、方式、内容和程序，随机抽取被检查企业，随机选派检查人员。抽查情况和查处结果应当及时向社会公布。

Postalmanagement department shall establish and improve a daily supervision and inspection system focusing on random inspections, publish the list of inspection items, clarify the basis, frequency, method, content, and procedures of inspections, randomly select enterprises to be inspected, and randomly select inspectors. The inspection results and handling results shall be promptly published to the public.

邮政管理部门应当充分利用计算机网络等先进技术手段，加强对快递业务活动的日常监督检查，提高快递业管理水平。

Postalmanagement department shall make full use of advanced technical means such as computer networks to strengthen daily supervision and inspection of express delivery activities and improve the management level of the express delivery industry.

邮政管理部门依法履行职责，有权采取《中华人民共和国邮政法》第六十一条规定的监督检查措施。邮政管理部门实施现场检查，有权查阅经营快递业务的企业管理快递业务的电子数据。

When performing their duties in accordance with the law, postalmanagement department have the right to take the supervision and inspection measures specified in Article 61 of the Postal Law of the People's Republic of China. When conducting on-site inspections, postalmanagement department have the right to access the electronic data of the express delivery enterprise's management of express delivery business.

国家安全机关、公安机关为维护国家安全和侦查犯罪活动的需要依法开展执法活动，经营快递业务的企业应当提供技术支持和协助。

When national security authorities and public security authorities carry out law enforcement activities in accordance with the law for the needs of maintaining national security and investigating criminal activities, express delivery enterprises shall provide technical support and assistance.

《中华人民共和国邮政法》第十一条规定的处理场所，包括快件处理场地、设施、设备。

The processing sites referred to in Article 11 of the Postal Law of the People's Republic of China include express item processing sites, facilities, and equipment.

邮政管理部门应当向社会公布本部门的联系方式，方便公众举报违法行为。

Postalmanagement department shall publish their contact information to the public to facilitate public reporting of illegal activities.

邮政管理部门接到举报的，应当及时依法调查处理，并为举报人保密。对实名举报的，邮政管理部门应当将处理结果告知举报人。

Upon receiving a report, the postalmanagement department shall promptly investigate and handle it in accordance with the law, and keep the reporter's information confidential. For a real-name report, the postalmanagement department shall inform the reporter of the handling result.

未取得快递业务经营许可从事快递活动的，由邮政管理部门依照《中华人民共和国邮政法》的规定予以处罚。

Anyone engaged in express delivery activities without obtaining an express delivery business license shall be punished by the postalmanagement department in accordance with the provisions of the Postal Law of the People's Republic of China.

经营快递业务的企业或者其分支机构有下列行为之一的，由邮政管理部门责令改正，可以处1万元以下的罚款；情节严重的，处1万元以上5万元以下的罚款，并可以责令停业整顿：

If an express delivery enterprise or its branch commits any of the following acts, the postalmanagement department shall order correction and may impose a fine of not more than 10,000 yuan; if the circumstances are serious, a fine of not less than 10,000 yuan but not more than 50,000 yuan shall be imposed, and the enterprise may be ordered to suspend operations for rectification:

(一)开办快递末端网点未向所在地邮政管理部门备案；

(1) Establishing an express delivery terminal outlet without filing with the local postalmanagement department;

(二)停止经营快递业务，未提前10日向社会公告，未书面告知邮政管理部门并交回快递业务经营许可证，或者未依法妥善处理尚未投递的快件；

(2) Ceasing express delivery operations without announcing to the public 10 days in advance, without notifying the postalmanagement department in writing and returning the express delivery business license, or without properly handling undelivered express items in accordance with the law;

(三)因不可抗力或者其他特殊原因暂停快递服务，未及时向邮政管理部门报告并向社会公告暂停服务的原因和期限，或者未依法妥善处理尚未投递的快件。

(3) Suspending express delivery services due to force majeure or other special reasons without promptly reporting to the postalmanagement department and announcing the reason and duration of the suspension to the public, or without properly handling undelivered express items in accordance with the law.

两个以上经营快递业务的企业使用统一的商标、字号或者快递运单经营快递业务，未遵守共同的服务约定，在服务质量、安全保障、业务流程等方面未实行统一管理，或者未向用户提供统一的快件跟踪查询和投诉处理服务的，由邮政管理部门责令改正，处1万元以上5万元以下的罚款；情节严重的，处5万元以上10万元以下的罚款，并可以责令停业整顿。

If two or more express delivery enterprises use a unified trademark, trade name, or express waybill to operate express delivery business, but fail to abide by common service commitments, fail to implement unified management in terms of service quality, safety assurance, business processes, etc., or fail to provide users with unified express item tracking and inquiry and complaint handling services, the postalmanagement department shall order correction and impose a fine of not less than 10,000 yuan but not more than 50,000 yuan; if the circumstances are serious, a fine of not less than 50,000 yuan but not more than 100,000 yuan shall be imposed, and the enterprise may be ordered to suspend operations for rectification.

冒领、私自开拆、隐匿、毁弃、倒卖或者非法检查他人快件，尚不构成犯罪的，依法给予治安管理处罚。

Anyone who fraudulently claims, privately opens, conceals, destroys, sells, or illegally inspects another person's express item, if not constituting a crime, shall be given a public security penalty in accordance with the law.

经营快递业务的企业有前款规定行为，或者非法扣留快件的，由邮政管理部门责令改正，没收违法所得，并处5万元以上10万元以下的罚款；情节严重的，并处10万元以上20万元以下的罚款，并可以责令停业整顿直至吊销其快递业务经营许可证。

If an express delivery enterprise commits the acts specified in the preceding paragraph, or illegally detains express items, the postalmanagement department shall order correction, confiscate illegal gains, and impose a fine of not less than 50,000 yuan but not more than 100,000 yuan; if the circumstances are serious, a fine of not less than 100,000 yuan but not more than 200,000 yuan shall be imposed, and the enterprise may be ordered to suspend operations for rectification until its express delivery business license is revoked.

经营快递业务的企业有下列情形之一的，由邮政管理部门依照《中华人民共和国邮政法》、《中华人民共和国反恐怖主义法》的规定予以处罚：

If an express delivery enterprise has any of the following circumstances, the postalmanagement department shall impose punishment in accordance with the provisions of the Postal Law of the People's Republic of China and the Anti-Terrorism Law of the People's Republic of China:

(一)不建立或者不执行收寄验视制度；

(1) Failing to establish or implement a system for inspecting items upon acceptance;

(二)违反法律、行政法规以及国务院和国务院有关部门关于禁止寄递或者限制寄递物品的规定；

(2) Violating laws, administrative regulations, and the provisions of the State Council and relevant departments of the State Council on prohibited or restricted items for delivery;

(三)收寄快件未查验寄件人身份并登记身份信息，或者发现寄件人提供身份信息不实仍予收寄；

(3) Failing to verify the sender's identity and record identity information when accepting an express item, or accepting the item despite discovering that the sender provided false identity information;

(四)未按照规定对快件进行安全检查。

(4) Failing to conduct safety inspections on express items in accordance with regulations.

寄件人在快件中夹带禁止寄递的物品，尚不构成犯罪的，依法给予治安管理处罚。

If a sender inserts prohibited items into an express item, if not constituting a crime, a public security penalty shall be imposed in accordance with the law.

经营快递业务的企业有下列行为之一的，由邮政管理部门责令改正，没收违法所得，并处1万元以上5万元以下的罚款；情节严重的，并处5万元以上10万元以下的罚款，并可以责令停业整顿直至吊销其快递业务经营许可证：

If an express delivery enterprise commits any of the following acts, the postalmanagement department shall order correction, confiscate illegal gains, and impose a fine of not less than 10,000 yuan but not more than 50,000 yuan; if the circumstances are serious, a fine of not less than 50,000 yuan but not more than 100,000 yuan shall be imposed, and the enterprise may be ordered to suspend operations for rectification until its express delivery business license is revoked:

(一)未按照规定建立快递运单及电子数据管理制度；

(1) Failing to establish a management system for express waybills and electronic data in accordance with regulations;

(二)未定期销毁快递运单；

(2) Failing to regularly destroy express waybills;

(三)出售、泄露或者非法提供快递服务过程中知悉的用户信息；

(3) Selling, disclosing, or illegally providing user information learned during the express delivery service;

(四)发生或者可能发生用户信息泄露的情况，未立即采取补救措施，或者未向所在地邮政管理部门报告。

(4) Failing to immediately take remedial measures or failing to report to the local postalmanagement department when a user information leak occurs or may occur.

经营快递业务的企业及其从业人员在经营活动中有危害国家安全行为的，依法追究法律责任；对经营快递业务的企业，由邮政管理部门吊销其快递业务经营许可证。

If an express delivery enterprise or its employee engages in activities that endanger national security during business operations, legal liability shall be pursued in accordance with the law; for the express delivery enterprise, the postalmanagement department shall revoke its express delivery business license.

经营快递业务的企业采用的快递包装不符合强制性国家标准，或者未按照国家有关规定向邮政管理部门报告包装物中一次性塑料制品的使用情况的，由邮政管理部门依照《中华人民共和国标准化法》、《中华人民共和国固体废物污染环境防治法》等法律、行政法规的规定予以处罚。

If the express delivery packaging used by an express delivery enterprise does not comply with mandatory national standards, or if it fails to report to the postalmanagement department on the use of disposable plastic products in packaging materials in accordance with relevant national regulations, the postalmanagement department shall impose punishment in accordance with the provisions of the Standardization Law of the People's Republic of China, the Law of the People's Republic of China on the Prevention and Control of Environmental Pollution by Solid Waste, and other laws and administrative regulations.

经营快递业务的企业未按照规定制定、实施快递包装操作规范或者包装物回收利用管理制度的，由邮政管理部门责令改正；拒不改正的，处5000元以上2万元以下的罚款。

If an express delivery enterprise fails to formulate and implement express delivery packaging operation specifications or a management system for the recycling and reuse of packaging materials in accordance with regulations, the postalmanagement department shall order correction; if it refuses to correct, a fine of not less than 5,000 yuan but not more than 20,000 yuan shall be imposed.

邮政管理部门和其他有关部门的工作人员在监督管理工作中滥用职权、玩忽职守、徇私舞弊的，依法给予处分。

If staff members of postalmanagement department and other relevant departments abuse their power, neglect their duties, or engage in malpractice for personal gain during supervision and management, they shall be given sanctions in accordance with the law.

违反本条例规定，构成犯罪的，依法追究刑事责任；造成人身、财产或者其他损害的，依法承担赔偿责任。

If a violation of this Regulation constitutes a crime, criminal liability shall be pursued in accordance with the law; if it causes personal injury, property damage, or other harm, compensation liability shall be borne in accordance with the law.

本条例自2018年5月1日起施行。

This Regulation shall come into force on May 1, 2018.